Non-contract Drupal support/development hours can be used to provide:

Support Service consists of site monitoring and alerts and issue support.

Basic Maintenance Service includes updates to Drupal core (minor version updates) and contributed Drupal modules. All other Drupal fixes, upgrades, updates and new versions are not included in Basic Maintenance Service, but are available upon customer request on an hourly charge basis.

Development Service includes development, Drupal training, Drupal configuration, bug fixes, theming, or design. All time spent on the issue by 64k – including project management, researching, and estimating the solution, will be billed against the Customer's Development Service balance. 64k will continue to work on the request until it is completed to the satisfaction of the Customer, or until the Development Plan balance is reached, or until 64k concludes that request cannot be completed.